Preventing Cleaning Tech Theft: Protecting your Clients and your Reputation

Ensuring the integrity and trustworthiness of your cleaning technicians, or “cleaning techs,” is paramount.

Preventing Cleaning Tech Theft: Protecting your Clients and your Reputation

It happens, you have that superstar who does such a great job she thinks that she can do it all on her own.

What she doesn’t realize is that she can clean but has no clue as to how to make all the cogs in the wheel work smoothly so that things work properly.

And to be honest, most clients are opportunistic.

Why wouldn’t they want to have a fully vetted individual who is honest and knows their home? And more than likely they will get their home cleaned for a lesser price.

Sometimes this works but most of the time it does not.

And it all appears to be good until something large gets broken, then they realize that this person has no insurance and doesn’t clean as good as they thought, doesn’t show up on time or the correct date.

Welcome to the ebb and flow of the Cleaning Business world…

As a cleaning business owner, ensuring the integrity and trustworthiness of your cleaning technicians, or “cleaning techs,” is paramount. However, the unfortunate reality is that some individuals may abuse their position of trust by stealing from clients. In this blog, we will discuss what “cleaning tech” theft is, how it can impact your business and your clients, and proactive steps you can take to prevent it from happening.

What is Cleaning Tech Theft?

In this article Cleaning Tech theft refers to the act of a cleaning technician purging a client while performing cleaning services as a w-2 employee for your Cleaning Business. Or having your client purge your cleaning tech to come “just” work for them.

Impact on Your Business and Your Clients:

1 – Educate your W-2’s

  • Help your W-2’s understand the consequences of taking a cleaning client from you as the business owner.
  • Have them sign a “purging a client is against company policy agreement” and if caught there may be financial consequences. And/or legal action taken against them. We have everyone sign an employment agreement, which we sell.

2 – Financial Loss:

  • As we all know, when this type of thing happens, the business loses out on income that the cleaning tech took to enrich themselves.
  • The Cleaning Business also loses advertising dollars.
  • The Cleaning Business loses training dollars that the client benefits from by purging a cleaning tech from the Cleaning Business.

3 – Legal Consequences:

  • Having a firm “Do not Purge Agreement” that both parties sign eliminates a lot of shenanigans from both the w-2 and the client.

What happens if the cleaning client who purged your cleaning tech wants to come back to have services again? 

  • It’s up to you if you want someone that you have trust issues with:

  • Have them sign new paperwork.
  • Have them pay for finder fee it they did not do so the first time.
  • Watch and wait.
  • Or simply say no sorry we can no longer do business together.

Shannon can be reached at https://kleanfreaksuniversity.com/

You can listen to her at https://cleaningbusinesslife.buzzsprout.com

You can watch her on YouTube at https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYg

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Categories: Business Mindset, Cleaning Business, Cleaning Business Coaching, Entrepreneurial Journey, Klean Freaks University