Handling a Client’s Passing: Professional Steps for Cleaning Business Owners
Sarah Gander 
Learn how to handle the delicate situation of a client’s passing with empathy and professionalism, from offering condolences to updating records.
Dealing with the passing of a client is a delicate and challenging situation for any cleaning business owner. It’s important to handle the matter with compassion and professionalism, ensuring that both the family and your business are respected.
Express Condolences
When you learn of a client’s passing, the first step is to express your condolences to the family. A heartfelt message, whether through a phone call, card, or email, shows your respect and care for the client and their loved ones.
Handle Outstanding Services
Review any outstanding services that were scheduled. You may need to cancel upcoming appointments and handle any contractual obligations. If payments were made in advance, consider refunding any unused portion as a gesture of goodwill.
Offer Assistance
If appropriate, offer to assist the family with any immediate cleaning needs during this difficult time. This might include helping to prepare the home for visitors or taking care of any specific requests they may have.
Update your Records
Ensure that your business records are updated to reflect the client’s passing. This includes closing their account and removing them from any future marketing or service communications to prevent any unintended distress to the family.
Reflect on the Relationship
Take a moment to reflect on your relationship with the client and the service you provide. Use this experience to reinforce the importance of building strong, respectful connections with your clients, which is a cornerstone of any successful cleaning business.
Communicate with your Team
If you have a team, brief them on the situation so they are aware and can respond appropriately if contacted by the family. Emphasize the importance of sensitivity and professionalism in all communications.
Handling with Care
The passing of a client is never easy, but handling the situation with empathy, respect and professionalism will help you navigate this difficult time while maintaining the integrity of your business.
For more guidance on managing difficult situations in your cleaning business, Klean Freaks University is here to help.
Shannon can be reached at https://kleanfreaksuniversity.com/
You can listen to her at https://cleaningbusinesslife.buzzsprout.com
You can watch her on YouTube at https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYg
Maids Network: https://www.facebook.com/groups/themaidsnetwork
SEO TERMS: #cleaningbusiness #offferingcondolences #businesscondolences #professionalism #sensitivesituation #updatingrecords #empathy #businessrelationshipempathy #cleaningbusinessguidance
Categories: : Business Mindset, Cleaning Business Coaching, Entrepreneurial Journey